Events

Firstsource is chairing the inaugural meeting for the IAOP Atlanta chapter. It will be held on August 30, 2010, from 6:30 to 9:00 pm at the offices of King & Spalding in midtown Atlanta. In addition to the formal chapter launch and introduction of the chapter Governance Council and charter, the meeting will include the following key topics:

• Chapter Charter
• Organizing upcoming events
• General Session Presentation& Discussion
• Current and prospective member “meet and greet” networking reception

The evening will be highlighted by an engaging discussion led by Monty Hamilton, CEO of Rural Sourcing who will discuss a new, emerging “hot spot” for outsourcing – the United States.

To request an invitation, please contact us at marketing@firstsource.com

For further information on the chapter meeting, please visit http://www.iaop.org/content/23/162/1977/

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Sean Canning, Vice President UK Operations will be participating in the Telecommunications Executive Network (TEN) Customer Experience Conference on September 14th in London. The overarching theme for the conference is customer experience. Senior business leaders from companies such as Virgin Atlantic, T-Mobile, Vodafone, COLT, Aviva etc. will be sharing their experience and thoughts on the topic.

For further information on the conference, please visit http://gateway10.socialgo.com/events/profile/15

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‘Can knowledge and insight breed customer loyalty and advocacy?’ - A discussion over dinner at the Hibiscus, Mayfair, London on evening of Tuesday, 5th October 2010. Firstsource and Telecommunications Executive Network (TEN) are organizing a discussion for senior Telecommunications Customer Operations executives.