Operations

Puneet began his career at Firstsource in 2002 as Team Leader, Operations. He was responsible for motivating his team and acheiving team targets. His performance got him promoted to Assistant Manager, Operations which helped him broaden his perspective of looking at organizational goals and creating action plans.

As Manger, Operations he contributed in improving client satisfaction and was instrumental in initiating certain bonus sharing incentives in the organization, leading to enhanced employee satisfaction.
Now DGM, he is responsible for achieving and exceeding revenue targets and identifying growth opportunities.

“Looking back, my journey at Firstsource has been an extremely fruitful and rewarding one. It has been enriching as I have not only learnt the nuances of handling a business but have also been able to witness the different stages of a business at different levels. Firstsource is second to none in providing good employee benefits and serves as a platform for providing career advancement. For me, growth was the biggest motivation to have stayed back at Firstsource.”