Firstsource has demonstrated expertise in anchoring billing and collection processes for Fortune 100 clients.
Our Collections practice features:
- Focus on performance and compliance to deliver exceptional results that positively impact client bottom lines
- Expertise across diverse businesses, customers and products including Banking and Financial Services, Telecommunications and Media and Healthcare
- Over 1400 collection agents, well versed with regulatory requirements, trained to handle calls for early and late stage collections
- Collection agents supported by a qualified operations leadership and process excellence teams
Firstsource’s strategies to drive collections results include:
- Initial data scrub and scoring
- Multi-channeled telephony
- Customizable collections letters
- Skip tracing
Post-Charge Off Collections
Our strategy ensures Firstsource contacts and collects from the highest percentage of customers, translating to the greatest return and highest value for our clients.
Pre-Charge Off Collections
Firstsource’s pre-charge off programs assist our clients in minimizing write-offs. Our programs can be implemented in a first party or third party model and help our clients proactively manage their delinquent portfolios.
Early Stage Delinquency Calls
Although most organizations realize the importance of contacting customers early in the delinquency cycle, not all have the resources necessary to sustain consistent and cost-effective collection treatment. Firstsource provides a customized customer service approach to contacting customers and mitigating the threat of a write-off.
Our pre-charge off and post-charge off programs deliver benefits to clients including :
- Increased response rates from delinquent customers
- Increased payments as a result of our multi-channeled collection strategy
- Demonstrated ability to set-up extended payment plans, therefore mitigating write-offs
- Maximizing economic performance through reduced costs and write-offs